As a Business Analyst at Outserve, you’ll be responsible for delivering high-quality analysis and solutions to a diverse portfolio of clients. You’ll guide them through complex business processes, requirements gathering, and technology adoption—particularly in areas such as inventory management, ecommerce operations, and cloud-based systems.
You’ll work closely with clients through on-site visits, virtual meetings, and detailed reporting, offering insights and recommendations that make a real difference. You’ll also mentor junior team members and contribute to internal projects that drive innovation and continuous improvement.
Flexibility is key—we offer adaptable working hours to support work-life balance while maintaining client excellence.
Key Responsibilities
Conduct client-facing activities including on-site visits, virtual meetings, workshops, and reporting.
Analyse and document business processes, requirements, and workflows.
Identify opportunities for process improvement and technology adoption.
Collaborate with clients to design and implement effective solutions.
Mentor junior and apprentice team members to develop their skills and confidence.
Contribute to internal projects and process improvements.
Collaborate across departments to deliver cohesive solutions.
What We’re Looking For
Experience in business analysis, process mapping, or requirements gathering.
Familiarity with cloud-based systems and ecommerce operations.
Strong analytical and problem-solving skills.
Excellent communication and client engagement abilities.
A collaborative mindset and commitment to continuous learning.
What Success Looks Like
Projects delivered on time and to a high standard.
Strong client relationships and satisfaction.
Documented processes and shared team knowledge.
Contributions to innovation and internal development.
The Perks
Monthly wellbeing bonus – so you can spend time on you.
Private Medical Insurance – giving you peace of mind about your health.
2x Death in Service – as we recognise loved ones are important.
Enhanced holiday entitlement – 24 days + bank holidays, plus a buy/sell holiday scheme for flexibility.
Auto enrolment pension scheme – planning for the future.
Free onsite refreshments and snacks – a healthy body is a healthy mind.
Investment in technology – because we know the value of good kit.
Flexible working hours – because we value balance and productivity.